Platform & Services
One team. Every issue.
Multi-lab practices used to mean multi-vendor support headaches. Incisive consolidates it — labs, equipment, software, and billing — into a single support team that knows your practice and your case mix.
Mon–Fri · 8am–8pm EST
What support covers
Everything the platform touches.
01
One team, every lab
Don't chase six lab CSRs. Message Incisive once and we coordinate across whichever partner lab is running the case.
02
Equipment uptime
Scanner down? We dispatch service, ship a loaner if needed, and cover damage warranty — your chair time isn't held hostage by hardware.
03
Clinical case help
Stuck on a margin, a bite, or a tricky AOX hand-off? Talk to a clinician — not a tier-one ticket queue.
04
Billing in one place
One consolidated invoice across every lab, every device, every service. Questions go to one team — not six accounts receivable departments.
Built into the platform
Not a tier. Not an upsell.
Support is what makes a multi-lab platform actually work. It's bundled into the Incisive relationship — same team across labs, equipment, Compass, and billing. No premium tier, no hold music, no ticket triage.
Now enrolling
Join the Restorative Ecosystem.
Practices with real restorative volume deserve network-level infrastructure — a curated lab for every case type, buying power they could not access alone, and a support team that stays accountable long after the sale. You keep your independence and the lab relationships you have already built.